Order and Return Policy

Order Processing

If your item is in stock, it will ship within 1-3 business days of approved and cleared payment. Orders are processed in order of receipt and upon approved payment. If your item is not in stock or stock is depleted, it will be backordered. Back ordering generally adds an additional 2-10 business days. If the item will not be in stock within the backorder time period, you will have the option to wait for a backorder, modify the order, or cancel the order with a full refund. Salusen does not ship to Alaska, Hawaii, Guam, Puerto Rico, or any other area outside of the contiguous 48 lower United States. Exceptions may apply for commercial orders. Please reach out to sales@salusen.com to learn more.

Order Cancelations

If an order you have placed has not yet shipped and you wish to cancel, please contact customer care immediately at 1-844-878-7107 to request an order cancelation. Due to the speed with which we fulfill your requests, and since the cancelation process may take up to 24 hours, we are unable to cancel orders via email. You must contact customer service to cancel an order.

If your order is backordered or not shipping for two or more business days, please contact Customer Care to discuss options.

Returns Policy

Due to the nature of the products sold, we cannot accept returns nor offer refunds. Exceptions to this policy can be provided only in the event of undeliverable products.

Order Shipping Details

All domestic orders include free standard shipping, excluding Alaska, Hawaii, and outlying territories; however, products you order will become your property upon delivery to the shipping carrier. If you receive a damaged item, please contact us within 2 days by calling 1-844-878-7107, or by email at support@salusen.com. If you do not contact us within this time period, and the damage was caused by carrier error, you may forfeit any damage claim that you may have with the carrier. Salusen is not responsible for any policies or procedures required by any shipping carrier as to damaged goods. Under normal circumstances, your item(s) will ship from our U.S. warehouse within 24-48 hours of your payment clearing. Salusen only ships Monday through Friday. Any in-stock orders placed Friday through Sunday will ship the following week.

International Orders

Salusen does not ship orders internationally. Exceptions may apply for commercial orders. Please reach out to sales@salusen.com to learn more.


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